SMS Terms and Conditions

Cartrette Companies

Effective Date: August 1, 2026

Last Updated: August 15, 2026

1. Program Description

Cartrette Companies operates text message (SMS/MMS) programs to communicate with tenants, property owners, clients, prospects, and community members. Depending on the program you join, messages may include:

Account notifications — rent reminders and payment confirmations, maintenance and work order updates, appointment and inspection confirmations, lease renewal and document signature reminders, and account or portal alerts
Marketing messages — new listing announcements, available commercial and residential space, price adjustments, open house and event invitations, and company updates
Public service announcements — severe weather advisories, utility interruptions, construction and access notices, public hearing notices, and safety alerts affecting our properties

2. Consent to Receive Messages

By providing your mobile telephone number to Cartrette Companies, you consent to receive text messages from us at that number. You may provide your number through a form on cartrettecompanies.com, on a lease, rental application, or management agreement, on a written opt-in form provided in person, through our tenant or owner portal, or by texting us directly.

For marketing messages, we obtain your express written consent at the time of opt-in and disclose that you may receive recurring automated marketing messages.

Consent is not a condition of purchase, lease, tenancy, or any service we provide. You may decline text messages and still do business with us.

3. Message Frequency

Message frequency varies. Account notification volume depends on activity on your account or property. Marketing messages are sent periodically and typically no more than a few times per month.

4. Cost

Message and data rates may apply. Cartrette Companies does not charge for text messages, but your mobile carrier may charge for messages sent or received depending on your plan. Contact your carrier for details.

5. Opting Out

You may cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one confirmation message and will not send further messages in that program unless you opt in again.

To rejoin, sign up again as you did initially or contact us using the information below.

Opting out of marketing messages does not necessarily stop transactional or account-related communications required to administer your tenancy, account, or transaction. To opt out of all text messages, contact us directly.

6. Help

For assistance, reply HELP to any message, or contact us at (252) 606-4422 or info@cartrettecompanies.com.

7. Supported Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carrier support may change without notice.

8. Eligibility

You must be at least 18 years of age and the account holder of, or have authority to consent on behalf of, the mobile number you provide. You agree to notify us promptly if you relinquish or change that number.

9. Privacy

Cartrette Companies does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third party except subcontracted service providers who assist us in operating the messaging program, and those providers may not use the information for any other purpose.

Our full Privacy Policy describes how we collect, use, and protect your information.

10. Changes to These Terms

We may update these SMS Terms and Conditions from time to time. Changes take effect when posted to this page with a revised "Last Updated" date.

11. Contact Us